Pinnacle Life received notification of a complaint recently that was made to the Advertising Standards Authority.

The complainant (Tom of Auckland) took issue with Pinnacle Life’s assertion that Pinnacle’s 20% lower premiums are due to the fact that they operate “more efficiently” than the other insurers.

Tom’s complaint was based on his view that Pinnacle Life’s lower premiums have little to do with better efficiency, and instead, provided these two reasons for Pinnacle’s lower premiums…

• Pinnacle Life pay little if any commission to brokers to provide advice to clients…  so they save on commission costs and
• Pinnacle Life doesn’t underwrite people applying for life insurance… it relies on the work done by previous life insurers, thus avoiding significant costs.

Both of these points are, of course, nonsense…

Let me explain.

• Firstly, Pinnacle Life spends proportionally more on advertising, so commission costs are simply replaced with increased promotional costs.
• Secondly, Pinnacle Life underwrite every application received. Any suggestion that Pinnacle Life doesn’t undertake its own underwriting is simply a myth.
• Finally, here’s why Pinnacle Life’s premiums are the lowest in the industry… over 60% of policies are issued without touching a human hand (other than the insured person), and without filing a single piece of paper. It’s called ‘efficiency’ Tom.

Unsurprisingly, the Advertising Standards Authority rejected Tom’s complaint.

PINNACLE LIFE today claimed another first in NZ… Cancer Cover… now available as a fully underwritten product instantly online.

Cancer Cover, as explained in this Stuff article, is a straightforward insurance policy that pays a cash lump sum if the insured person is diagnosed with cancer… simple as that!

With the purchase of a Cancer Cover policy, Pinnacle Life will donate the first three monthly payments to either the NZ Breast Cancer Foundation or the Prostate Cancer Foundation of NZ (depending on the gender of the person covered by the policy).

Cover up to $250,000 can be purchased immediately online, without a medical.

The policy is applied for and issued online in the same way that existing Life, Mortgage and Funeral products are offered on the PINNACLE LIFE website. The buying process from application to policy issue is fully automated using advanced electronic underwriting software developed by Intelligent Life Limited.  The on-line underwriting is supported by reinsurance giant Hannover Life Re of Australasia.

The entire application process takes less than 10 minutes after which applicants can see a draft version of their personalised policy document before committing themselves.  On payment, consumers are emailed their policy document instantly.

Whilst Cancer Cover is designed essentially for the under-45 consumer, it is available online to anyone aged 20 to 59.

Buying Cancer Cover is now as straightforward as buying an airline ticket… maybe even easier!

Today’s ‘instant serious illness cover’ follows the launch of instant Life Cover, instant Mortgage Cover and instant Funeral Cover by PINNACLE LIFE over the past 18 months.

See also Stuff article here.

We copped some flack this week for standing up for policyholders whose premiums are about to be increased by some life insurance companies. The flack from some professionals in the industry was a little unfair, we thought, with some comments bordering on what we would regard as ‘myths’. I’d like to bust a few of them…

Myth 1

Pinnacle Life sources it’s new business by somehow ‘piggy-backing’ off the hard work of other insurers…

Busted! Pinnacle Life spends significantly on radio/TV advertising and employs its own underwriters and administration staff… fair to say that Pinnacle Life pays its own way for its new business.

Myth 2

Consumers that buy insurance from Pinnacle Life don’t understand what they’re buying…

Busted! It’s patronising to suggest consumers are illiterate and can’t understand a straightforward policy document, particularly when Pinnacle Life won the NZ WriteMark plain English Award in 2009 for its clear and understandable policy wording. We think consumers are smarter than that.

Myth 3

An adviser that switches a policy to Pinnacle Life to achieve a 20% saving for a client, while earning a 75% commission is “shameless”…

Busted!  If that adviser is shameless, what do you call an adviser that switches a policy to achieve a 5% saving for a client and then pockets a 220% commission?

Myth 4

Pinnacle Life’s only point of difference is price…

Busted! Besides offering the most competitive prices in NZ, life insurance policies from Pinnacle Life are jargon-free, straightforward and relevant… and can be purchased online in less than 10 minutes…

There’s a lot going on in the life insurance industry around price increases, brought on by a change in tax legislation. Pinnacle Life made several comments (see Good Returns and Stuff) about insurers unjustifiably raising premiums for their existing policyholders and we’ll stand by that.

The nub of the issue is that we have new tax legislation in NZ specifically for life insurance companies, as mentioned in a previous post. The new legislation effectively increases company tax on life insurance policies sold after 1 July 2010.

But what about policyholders that already have a life insurance policy today? Is there an increase in company tax for these policies?

The simple answer is “no”.  The new tax legislation protects existing policyholders by effectively waiving increased tax on these policies for a period of 5 years. For what it’s worth, the concept has been termed ‘grandfathering’.

So why are some insurers increasing premiums for their existing life insurance customers? After all, there’s no added cost related to these policies so we’ve questioned the logic.

And who’s standing up for these existing customers?

We also wonder what the IRD will make of all this given their extraordinary effort to avoid this happening.

The media have taken a keen interest in the company tax changes that are about to be introduced for life insurance in NZ.  See Herald and Good returns stories this week.  We did comment on this topic once before (see blog post here) but clearly, with all the renewed interest, we thought it worthwhile to comment again.

What’s it all about?

In 1990, New Zealand enacted new tax rules for life insurance products resulting in life insurance companies today being taxed at a lower rate compared with other companies. The proposed tax changes are ostensibly to ‘remedy’ this situation and bring insurance companies onto an equal footing with all other businesses from a tax perspective.

Who’s benefited all this time from the low tax rate for life insurance?

Well, you’d think it’s been the insurance companies winning all the way to the bank, so to speak.  But… no.  With the competition that exists in the NZ insurance industry (at least 15 insurers in the market chasing less than 2mil tax payers), the price of life insurance has been shaved so that no insurer is making any extra profit from the tax advantage. In effect, the tax advantage has already been passed through to consumers by way of lower premiums.

What impact will the tax changes have on insurance companies?

There are mixed views on this.  Sovereign said this week that premiums would need to increase by 30% to neutralise the impact of the tax changes.  We have every right to disagree, of course.  Pinnacle Life’s view is that the increase shouldn’t need to exceed 20% to neutralise the impact of the tax change. Noel Vaughan (managing partner of Pinnacle Life) said as much in this Herald article last week. He even intimated that anything more than 20% would be profiteering!

So… what’s likely to happen for consumers after the tax change takes effect on 1 July 2010?

We’re not sure. But NZ insurance companies are now starting to announce what they’ll do.

• Sovereign Insurance’s going with 15%
• Pinnacle Life has advised a 10% increase.

We’ll wait and see what the rest have to say.

Two further TV promos currently running for Pinnacle Life.

http://www.youtube.com/watch?v=uJvcVlMVoxY&feature=related

http://www.youtube.com/watch?v=eLT3ZVqy9CU&feature=related

We’ve taken some interesting calls regarding these ads… look forward to yours.

Ok, we admit we’ve been rather quiet on this Blog lately.

There’s a lot to catch up on, starting with the fact that Pinnacle Life is now advertising on TV.

If you’re a regular TV watcher, you’ll see the PINNACLE LIFE ads on TV3, Prime and some of the SKY channels.

Here’s the first of three ads, right off YouTube… click here to view

Feel free to let us know what you think…?

JOHANNESBURG

Start-up financial services company ‘Instant Life’ has become the first company in South Africa to offer consumers fully underwritten life insurance online.

The website, launched through a newly created insurance brand ‘Instant Life’ is the first website in South Africa to offer on-line life insurance with electronic underwriting. The website utilises the same Intelligent Life technology as New Zealand insurer Pinnacle Life (launched ’first-in-the-world’ in 2007) and Once Life (launched in Australia in 2008).

Instant Life opened in September 2009 with six online products covering life, critical illness, cancer, workplace disability, accidental death and funeral costs; all underwritten by Guardrisk and reinsured by Hannover Life Re.

HOW IT WORKS

The entire process from application to policy approval is fully electronic with consumers receiving their policies online, instantly.

Visitors to the simple immediate-fulfilment site are greeted by an intuitive interface, which leads them through a series of typical insurance questions regarding age, health and occupation.  The process takes less than ten minutes, by the end of which full and immediate cover up to R6million is granted without the need for a medical examination, unless certain specific conditions are highlighted. You even get to see a draft of your customised policy document before you decide to buy.  The online business model is so efficient that Instant Life are able to offer life insurance policies at up to 50% lower cost than their much larger competitors.

Visit www.intelligentlife.co.nz for more information on the technology used.

 Ever wondered why insurance documents can’t be written in plain, simple, non-legal English?

Well actually… they can!  

Last week, Pinnacle Life won the New Zealand 2009 Best Plain English Document Award (Private Sector).

This award was presented in Wellington at the Plain English Awards run by WriteMark New Zealand.

Pinnacle Life won this award for its life insurance policy document described by judges as “clear, sophisticated” and “as good as it gets”.

Not only was Pinnacle Life a winner in the best document category, but the Pinnacle Life website was a finalist in the “Plain English Website Awards”.

So… no need to put up with insurance jargon any longer or wrestle with legal English… just go online and see for yourself why Pinnacle Life is not your regular, old fashioned, overpriced life insurance company.

And here’s the highlight… Kerry Vaughan (Marketing Manager Pinnacle Life) picking up the trophy presented in Wellington.

Last week Pinnacle Life was selected as a finalist in the 2009 New Zealand Internet Industry Awards.

These awards are run out of Wellington by the Liz Dengate Thrush Foundation acknowledging and rewarding websites in four categories:  Best Business Application on the Internet, Social Benefits, Educational Programs and Internet Entrepreneurship. 

Whilst Pinnacle Life didn’t win, we’re immensely proud to have been recognised as one of the four finalists in the Best Business Application Category for 2009… and the only non-Wellington-based organisation to reach the final round!